~ Jeff Bezos on Amazon’s Customer Service
One of the things you learn as a college president is that if an undergraduate is wearing a tie and jacket on Thursday afternoon at three o’clock, there are two possibilities. One is that they’re looking for a job and have an interview; the other is that they are an a**hole. This was the latter case.
Former Harvard president and Secretary of the Treasury Lawrence Summers on Facebook crybabies the Winklevoss twins.
The application, known as Groupon Now, is remarkably and elegantly simple, yet it’s a radical departure from Groupon’s current deal-a-day business model. When a user opens up the smartphone app, he or she will be presented with just two buttons: “I’m hungry” and “I’m bored.” Clicking either button will open up a list of time-specific daily deals, based on his or her location.
~ PepsiCo President John Sculley (full article here)